We are happy to address your maintenance needs.

Maintenance requests can be submitted on the Resident Online Portal or by direct email to rent@bpmok.com

Tenant Responsibilities

Your lease provides details about who is responsible for what maintenance. Tenants are also responsible for any repairs that are the result of neglect, misuse, and/or damage.

Tenants responsibilities include, but are not limited to:

• Changing light bulbs
• Changing furnace and AC filters (not evaporative cooler pads)
• Resetting breakers and GFCI switches
• Replacing batteries in smoke and carbon monoxide detectors
• Replacing batteries in garage remotes
• Removing weeds, watering plants and trees, and performing yard maintenance – unless otherwise stated in your lease
• Setting and monitoring auto sprinkler systems for the yard
• Unclogging toilets
• Unclogging and resetting garbage disposal
• Making sure garage door sensors are aligned
• Pest control

Frequently Asked Questions

What is considered an emergency?

Emergencies are very rare. Having no heat is an emergency.

In case of a fire emergency, call 911 then call us.

Another type of emergency is if you cannot secure the house, e.g., a door is broken.

Gas and water leaks should be reported directly to the utility companies, then call us.

Things that are NOT emergencies: no air conditioning; no hot water; a broken appliance.